Terms of service

Terms of Service

Overview

Welcome to Plan A by Aster.

The terms “we”, “us” and “our” refer to Plan A by Aster. Plan A by Aster operates this website and online store, including all related information, content, features, tools, products and services provided to you through this site.

These Terms of Service, together with any policies referenced on our website, set out the terms that apply when you access our website, browse our store, place an order, or use our services.

Please read these Terms of Service carefully before using our website. By visiting, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms of Service, please do not use our website or purchase from our store.

Nothing in these Terms is intended to limit any rights you may have under applicable consumer laws, including the Australian Consumer Law.

Section 1 - Access and Account

By using this website, you confirm that you are at least the age of majority in your place of residence, or that you have given consent for any minor dependents to use this website on devices you own, purchase, or manage.

When using our website or placing an order, you may be asked to provide information such as your name, email address, billing address, shipping address, and payment details.

You agree to provide information that is accurate, current, and complete. You are responsible for keeping your account details and login information secure. You may not transfer, sell, assign, or license your account to another person.

Section 2 - Our Products

We make every effort to display and describe our products as accurately as possible.

Please note that colours, textures, sizes, and product appearance may vary slightly due to lighting, photography, screen settings, and the device used to view our website.

Product descriptions, prices, images, availability, and packaging may change from time to time without notice.

We reserve the right to discontinue any product at any time and to limit the quantities of products available for purchase where reasonably necessary.

Section 3 - Orders

When you place an order with us, you are making an offer to purchase the selected products.

Your order is accepted once we confirm the order and process payment. We reserve the right to accept, decline, cancel, or limit an order where reasonably necessary, including where:

• An item is unavailable
• There is an error in pricing, product information, or availability
• Payment cannot be processed
• We suspect fraud, misuse, or unauthorised activity
• We are unable to fulfil the order

If we need to cancel or change an order, we will contact you using the email address, phone number, billing address, or shipping address provided at the time of purchase.

Please review your order carefully before submitting it. Once an order has been accepted, we may not be able to accommodate cancellation or change requests.

Your purchase is subject to our Return & Refund Policy.

You agree that products purchased from our store are for personal use and not for commercial resale, unless we have agreed otherwise in writing.

Section 4 - Prices and Billing

All prices are listed in the currency shown on our website at the time of purchase.

Prices, discounts, promotions, and product availability may change without notice. The price charged for your order will be the price shown at checkout when your order is placed.

Unless otherwise stated, prices may not include shipping costs, duties, taxes, customs fees, or other charges that may apply to your order. Any applicable shipping costs or charges will be shown at checkout where possible.

You agree to provide current, complete, and accurate purchase, billing, payment, and account information.

You confirm that you are authorised to use the payment method provided and that all payment information you provide is true and accurate.

Section 5 - Shipping and Delivery

We aim to process and ship orders within the timeframes stated on our website where possible.

Delivery times are estimates only and may vary depending on your location, carrier delays, customs processing, public holidays, or events outside our reasonable control.

We are not responsible for delays caused by postal or courier services, customs authorities, incorrect shipping information provided by the customer, or circumstances beyond our reasonable control.

Please ensure your shipping address is accurate before placing your order. We are not responsible for orders sent to an incorrect address provided by the customer.

Nothing in this section limits any rights you may have under applicable consumer laws.

Section 6 - Intellectual Property

All content on this website, including but not limited to text, images, graphics, product names, branding, logos, designs, videos, product descriptions, layout, and other materials, is owned by or licensed to Plan A by Aster and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial use only.

You must not copy, reproduce, distribute, modify, publish, display, transmit, sell, or use any part of our website or content without our prior written consent.

The name Plan A by Aster, our branding, logos, product names, designs, and related marks may not be used without our prior written permission.

Section 7 - Optional Tools and Third-Party Services

We may provide access to third-party tools, apps, payment providers, website features, or services that we do not own or control.

These third-party services are provided by their respective providers and may be subject to their own terms and policies.

We are not responsible for the availability, accuracy, performance, content, or operation of third-party tools or services.

Your use of any third-party tools or services is at your own risk and discretion.

Section 8 - Third-Party Links

Our website may contain links to third-party websites, platforms, apps, or services.

We are not responsible for reviewing, monitoring, or evaluating third-party websites, content, products, services, or policies.

If you choose to access a third-party link, you do so at your own risk. Please review the relevant third party’s terms, policies, and practices before using their services or making a purchase.

Section 9 - Relationship with Shopify

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products to you.

Any purchase made through our store is made directly with Plan A by Aster.

By using our website, you acknowledge that Shopify is not responsible for any aspect of the sale between you and Plan A by Aster, including the products purchased, fulfilment, customer service, returns, refunds, or any issue arising from your purchase.

Section 10 - Privacy

Your use of our website and any personal information you provide to us is subject to our Privacy Policy.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

Because our store is powered by Shopify, certain personal information may also be collected, processed, or stored by Shopify and relevant service providers in order to provide ecommerce, payment, checkout, analytics, security, and related services.

Section 11 - Reviews, Feedback and User Content

If you submit, upload, post, email, tag, or otherwise share reviews, feedback, photos, videos, comments, suggestions, or other content with us or about our products, you confirm that you own or have the necessary rights to share that content.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, edit, and share that content for business, marketing, promotional, customer service, and website purposes, unless you tell us otherwise in writing.

You agree that any content you submit must not:

• Infringe the rights of any third party
• Contain false, misleading, unlawful, abusive, defamatory, obscene, or harmful material
• Contain viruses, malware, or harmful code
• Misrepresent your identity or connection with us
• Breach these Terms

We may monitor, edit, remove, or decline to publish user content at our discretion.

Section 12 - Errors, Inaccuracies and Omissions

From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other content.

We reserve the right to correct errors, inaccuracies, or omissions and to update, change, or cancel orders if any information on our website is inaccurate.

If your order is affected by an error, we will contact you using the details provided at checkout.

Section 13 - Prohibited Uses

You may use our website and services for lawful purposes only.

You must not use our website:

• For any unlawful, fraudulent, harmful, or malicious purpose
• To violate any applicable laws or regulations
• To infringe our intellectual property rights or the rights of others
• To harass, abuse, insult, harm, defame, intimidate, or discriminate against any person
• To submit false, misleading, or inaccurate information
• To transmit viruses, malware, harmful code, or other destructive content
• To send spam, phishing, unsolicited advertising, or promotional material
• To impersonate another person or entity
• To interfere with the security, functionality, or operation of our website
• To scrape, copy, extract, or collect data from our website without permission
• To use automated tools, bots, crawlers, or similar technologies in a way that disrupts or misuses our website

We reserve the right to suspend, restrict, or terminate access to our website if we believe these Terms have been breached.

Section 14 - Termination

We may suspend or terminate your access to our website or services at any time where we reasonably believe you have breached these Terms, misused our website, engaged in fraudulent activity, or acted in a way that may cause harm to us, our customers, or our services.

Any obligations or liabilities incurred before termination will continue to apply.

Sections relating to intellectual property, user content, limitation of liability, indemnity, privacy, governing law, and any other terms that by their nature should continue will survive termination.

Section 15 - Disclaimer of Warranties

We make reasonable efforts to ensure that the information on our website is accurate and current. However, our website and services are provided on an “as available” basis.

We do not guarantee that our website will be uninterrupted, secure, error-free, or free from viruses or harmful components.

To the extent permitted by law, we disclaim warranties, representations, or conditions that are not expressly stated in these Terms.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, warranty, right, or remedy that cannot be excluded under applicable law, including the Australian Consumer Law.

Section 16 - Limitation of Liability

To the extent permitted by law, Plan A by Aster will not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising from your use of our website or purchase of our products.

This may include, without limitation, loss of profits, loss of revenue, loss of data, loss of goodwill, or other similar losses.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including any rights you may have under applicable consumer laws.

Section 17 - Indemnification

You agree to indemnify and hold harmless Plan A by Aster, its owners, affiliates, service providers, partners, contractors, and representatives from any claim, loss, liability, damage, cost, or expense arising from:

• Your breach of these Terms
• Your misuse of our website or services
• Your violation of any law or regulation
• Your infringement of any third-party rights
• Any content or information you submit to us

This indemnity applies to the extent permitted by law.

Section 18 - Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be severed from these Terms to the extent necessary.

The remaining provisions will continue to be valid and enforceable.

Section 19 - Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with any policies posted on our website, form the entire agreement between you and Plan A by Aster regarding your use of our website and purchase of our products.

Section 20 - Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, or delegate our rights and obligations under these Terms where reasonably necessary, including in connection with a business transfer, restructuring, sale, or change in service providers.

Section 21 - Governing Law

These Terms of Service are governed by the laws of South Australia, Australia.

You and Plan A by Aster agree to submit to the jurisdiction of the courts of South Australia and the Commonwealth courts of Australia, where applicable.