Return & Refund Policy

At Plan A, we want you to shop with confidence. If something isn't right with your order, we'll always do our best to make it right.

This policy applies in addition to your rights under the Australian Consumer Law.

Change of Mind Returns

We accept change of mind returns within 14 days of the date your order is delivered.

To be eligible for a return, your item must:

• Be unworn, unused, and in its original condition.

• Be returned in its original packaging.

• Be free from perfume, makeup, lotions, marks, damage, or any signs of wear.

• Include proof of purchase.

Please note that return shipping costs for change of mind returns are the responsibility of the customer.

Original shipping charges are non-refundable.

Items That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns on:

• Earrings that have been worn or tried on.

• Gift cards.

• Final sale or clearance items (where stated at the time of purchase).

• Any item that has been used, damaged after delivery, or altered by the customer.

We reserve the right to refuse a return if the item does not meet the conditions above.

How to Start a Return

To request a return, please email hey@planabyaster.com within 14 days of receiving your order.

Please include:

• Your order number.

• The item(s) you wish to return.

• The reason for the return.

Once your request has been approved, we'll provide the return instructions and return address.

For privacy and security reasons, our return address is not published on our website.

Items returned without prior approval may not be accepted.

Refund Process

Once your returned item has been received and inspected, we'll notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method.

Please allow up to 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, defective, or you receive the wrong item, please contact us within 7 days of delivery at hey@planabyaster.com.

Please include your order number and clear photographs showing the issue.

If the problem is confirmed, we will provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include:

• A replacement.

• A repair (where appropriate).

• A full or partial refund.

If a return is required for a faulty or incorrect item, we will cover the reasonable return shipping costs.

Lost or Delayed Parcels

Once an order has been shipped, delivery is handled by the shipping carrier.

If your parcel appears delayed or is marked as delivered but cannot be located, please contact us. We'll work with the shipping carrier to investigate and assist wherever possible.

Please note that delivery estimates are not guaranteed and delays caused by customs, weather, carrier disruptions, or other circumstances beyond our control do not automatically qualify for a refund.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has entered processing or has been dispatched, we may no longer be able to cancel it.

If you need to cancel an order, please contact us as soon as possible at hey@planabyaster.com.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Where a product has a major failure or does not meet the consumer guarantees provided by law, you may be entitled to a repair, replacement or refund as required under applicable legislation.