Shipping Policy

Thank you for shopping with Plan A.

We're committed to getting your order to you as safely and efficiently as possible. Please read the information below before placing your order.

Shipping Destinations

We currently ship to:

• Australia

• United States

• Indonesia

• Malaysia

• Philippines

• Singapore

We may expand to additional countries in the future.

If your country is not currently available at checkout, we are unfortunately unable to ship to your location at this time.

Processing Time

Orders are typically processed within 2–5 business days after payment has been successfully received.

Orders are processed Monday to Friday (excluding Australian public holidays).

During new product launches, promotional periods or holidays, processing times may be slightly longer.

If there is an unexpected delay with your order, we'll contact you by email.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery destination.

We offer free standard shipping on orders over A$85 to all countries we currently ship to.

For orders below A$85, shipping charges will be displayed during checkout before payment.

Estimated Delivery Times

Estimated delivery times begin after your order has been dispatched.

Australia
7–20 business days

United States
10–25 business days

Indonesia, Malaysia, Philippines & Singapore
10–25 business days

Delivery times are estimates only and may vary depending on customs clearance, local postal services, weather conditions, carrier delays, or other factors outside our control.

We cannot guarantee delivery by a specific date.

Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information (where available).

Please allow up to 48 hours for tracking information to become active after dispatch.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes or other fees imposed by your local customs authority.

These charges are determined by your country's regulations and are the responsibility of the customer.

Plan A is not responsible for any customs charges, import duties or taxes incurred after your order has been shipped.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

If you notice an error, contact us immediately at hey@planabyaster.com.

While we'll do our best to update your shipping details before your order is dispatched, we cannot guarantee changes once processing has begun.

Plan A is not responsible for orders delivered to an incorrect address provided by the customer.

Failed Deliveries & Returned Parcels

If a parcel is returned to us because:

• an incorrect or incomplete address was provided;

• delivery was refused;

• the parcel was unclaimed; or

• the customer failed to collect the parcel within the carrier's required timeframe,

we'll contact you once the parcel has been returned.

Additional shipping charges may apply to resend the order.

Shipping fees are non-refundable in these circumstances.

Lost Parcels

If your parcel appears to be lost in transit, please contact us at hey@planabyaster.com.

We'll work with the shipping carrier to investigate the shipment.

Please note that a parcel is not considered lost until the carrier has completed its investigation.

Where appropriate, we'll arrange a replacement or other suitable resolution.

Damaged Parcels

If your package arrives visibly damaged, please:

• take photographs of the package and item before opening (where possible);

• retain all original packaging; and

• contact us within 7 days of delivery at hey@planabyaster.com.

We'll assess the issue and work with you to provide an appropriate solution.

Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control, including:

• customs inspections

• severe weather

• carrier disruptions

• public holidays

• natural disasters

• peak shopping periods

Shipping delays alone do not qualify an order for cancellation or refund.

Contact Us

If you have any questions regarding shipping, please contact us at:

hey@planabyaster.com

We'll be happy to help.